Customer Care

This is the core of our business. Our heart and soul. Here's how we go above and beyond to ensure your home buying experience is personal, comfortable, informational, fun and exciting.

  • 24/7 Customer Care
  • Important Numbers
  • Move-In Check List
  • Three Walkthroughs
  • Complimentary Customizations

24/7 Customer Care

Should you have any concerns about your new home or in the event of a plumbing leak, electrical or heating problem, please call our head office at the number below. We will take care of any customer service work Monday to Friday 8:30 am to 5 pm.

Service – Regular Business Hours, call 905-731-5069 x27
 
Service – After Hours Emergency Line, call 905-731-5069 x24
 
 

Stage 1       PDI - Pre Delivery Inspection

During your Pre-Delivery Inspection, we will provide you with a PDI Form that will serve as the official record of the condition of your home before you move in. If there are any items recorded on the form, we will correct them within 30 days.

Stage 2       30 Days Form

We recommend that you complete this form on or about the 25th day after your date of possession and send one copy to us and another to Tarion. On this form you should include items that were listed on your Pre-Delivery Inspection Form that have not yet been addressed, as well as any new items that you have discovered since taking possession of your home. We will correct these items within 120 days.

Stage 3       One Year Form

List any warranted items on your One Year Form. Send one copy to us and another copy to Tarion. We will correct the items on your One Year Form within 120 days.

Stage 4       Two Year Form

List any warranted items on your Two Year Form. Send one copy to us and another copy to Tarion. We will correct the items on your Two Year Form within 120 days.

Stage 5       Major Structural Defect Form

A claim can be submitted at any time during the third year of possession of your new home, but no later than the end of the seventh year of possession. We will resolve the issue within 90 days.

For more information, please visit Tarion.com/NewHomeBuyers

Please click on your community below for a list of useful links and phone numbers.

Markham (The Mark / Mount Joy)

  1. Service Ontario Address Change - 416-326-1234
  2. Canada Post Address Change - 1-866-607-6301
  3. Non-Emergency Services – 1-800-461-4304
  4. Hydro and Water Support via PowerStream:
    1. Billing – 1-877-963-6900
    2. Customer Service – 1-877-963-6900
    3. Emergencies – 1-877-777-3810
    4. Street Lights – 905-477-5530
  5. Markham Water Department – 1-877-963-6900
  6. Centre for Immigrant and Community Services (Markham Welcome Centre) - 905-479-7926
  7. Markham Community Facilities
    1. Cornell Community Centre – 3201 Bur Oak Ave. 905-479-7753
    2. Mount Joy Community Centre – 6140 16th Ave. 905-471-8755
    3. Thornhill Community Centre – 7755 Bayview Ave. 905-944-3800
    4. Markham Centennial Community Centre – 8600 McCowan Road, 905-294-6111
  8. Child Care*:
    1. Little Treasures Preschool – 50 Anderson Ave. 905-554-6191
    2. Little Steps Early Learning and Care Center – 9418 Markham Road, 905-472-5437
    3. Ivy League Montessori – 9899 Markham Road, 905-472-5500
    4. Fee Assistance – 1-888-703-5437x3
  9. Information Markham - 905-415-7500
  10. Markham Municipal Office Customer Service - 905-477-5530
  11. Gas Support via Enbridge Gas – 1-877-362-7434
  12. Rogers Moving Support – 1-855-381-7834
  13. Bell Moving Support – 1-800-668-6878
  14. Schools:
    1. Catholic
      1. (Elementary) San Lorenzo Ruiz – 840 Bur Oak Ave.
      2. (Secondary) St. Brother Andre – 6160 16th Ave.
      3. (French Immersion) St. Edwards – 33 Cairns Dr.
    2. Public
      1. (Elementary) Wismer Public School – 171 Mingay Ave.
      2. (Elementary) Sam Chapman Public School – 270 Alfred Paterson Dr.
      3. (Secondary) Bur Oak Secondary School – 933 Bur Oak Ave.
      4. (Secondary) Pierre Elliott Trudeau High School – 90 Bur Oak Ave.

Maple (Villagio)

  1. Service Ontario Address Change - 416-326-1234
  2. Canada Post Address Change - 1-866-607-6301
  3. Non-Emergency Services – 1-866-876-5423
  4. Hydro and Water Support via PowerStream:
    1. Billing – 1-877-963-6900
    2. Customer Service – 1-877-963-6900
    3. Emergencies – 1-877-777-3810
    4. Street Lights – 905-477-5530
  5. Vaughan Water Department – 1-877-963-6900
  6. Vaughan Community Centres
    1. Maple Community Centre – 10190 Keele Street, 905-832-2377
    2. North Thornhill Community Centre – 300 Pleasant Ridge Avenue, 905-832-8540
    3. Vellore Village Community Centre – 1 Villa Royale Avenue, 905-832-8544
  7. Child Care*:
    1. Father John Kelly Child Care Centre – 9350 Keele Street, 905-832-5752
    2. Kinderland Education – 10103 Keele Street, 905-417-3895
    3. Creative Children’s Montessori School – 20 Cranston Park Avenue, 905-303-6631
    4. Fee Assistance – 1-888-703-5437x3
  8. Information Vaughan – 905-832-2281
  9. Gas Support via Enbridge Gas – 1-877-362-7434
  10. Rogers Moving Support – 1-855-381-7834
  11. Bell Moving Support – 1-800-668-6878
  12. Schools:
    1. Catholic
      1. (Elementary) Divine Mercy Catholic Elementary – 251 Melville Avenue, 905-832-2555
      2. (Secondary) St. Joan of Arc Catholic High School – 1 St. Joan of Arc Avenue, 905-832-8882
    2. Public
      1. (Elementary) Michael Cranny Elementary – 155 Melville Avenue, 905-832-4922
      2. (Secondary) Maple High School – 905-417-9444

King City (Eden)

  1. Service Ontario Address Change - 416-326-1234
  2. Canada Post Address Change - 1-866-607-6301
  3. Non-Emergency Services – 905-895-1221
  4. Hydro and Water Support via HydroOne – 416-345-5000
  5. Rogers Moving Support – 1-855-381-7834
  6. Bell Moving Support – 1-800-668-6878
  7. Community Centres:
    1. King City Arena and Community Centre – 25 Doctors Lane, 905-833-5822
    2. Elgin West Community Centre – 11099 Bathurst Street, 905-508-7012
    3. North Thornhill Community Centre – 300 Pleasant Ridge Avenue, 905-832-8540
  8. Child Care*:
    1. Kidz World Childcare – 13097 Keele Street, 905-833-0868
    2. Peekaboo Childcare – 2077 Rutherford Road, 905-417-9440
    3. Little Hands at Play Daycare Centre – 411 Confederation Parkway, 905-761-1227
    4. Fee Assistance – 1-888-703-5437x3
  9. Schools:
    1. Public
      1. King City Public School – 25 King Boulevard, 905-833-5115
      2. King City Secondary School – 2001 King Road, 905-833-5332
    2. Catholic
      1. (Elementary) Holy Name Catholic Elementary – 65 Springhill Drive, 905-833-5852
      2. (Secondary) Cardinal Carter Catholic High – 210 Bloomington Road West, 905-727-2455

Scarborough (TEN88)

  1. Service Ontario Address Change - 416-326-1234
  2. Canada Post Address Change - 1-866-607-6301
  3. Non-Emergency Services – 416-808-2222
  4. Hydro and Water Support via Toronto Hydro – 416-542-3100
  5. Rogers Moving Support – 1-855-381-7834
  6. Bell Moving Support – 1-800-668-6878
  7. Toronto Services - 311
  8. Schools:
    1. Public
      1. (Elementary) Burrows Hall Junior – 151 Burrows Hall Boulevard, 416-396-6105
      2. (Sr. Elementary) Dr. Marion Hilliard Senior - 280 Washburn Way, 416-396-6195
      3. (Secondary) Lester B. Pearson Collegiate Institute – 150 Tapscott Road, 416-396-5892
    2. Catholic
      1. (Elementary) St. Barnabas Catholic – 30 Washburn Way, 416-393-5351
      2. (Secondary) Blessed Mother Teresa – 40 Sewells Road, 416-393-5538
    3. Post-Secondary
      1. Centennial College – 941 Progress Avenue, 416-289-5000
  9. Community Centres:
    1. Ellesmere Community Centre – 20 Canadian Road, 416-396-5536
    2. Scarborough Village Recreation Centre – 3600 Kingston Road, 396-4048
    3. West Scarborough Neighbourhood Community Centre – 313 Pharmacy Avenue, 416-755-9215
  10. Child Care*:
    1. Discovery Place Child Care Centre – 22 Tuxedo Court, 416-439-0521
    2. Kimbercroft Day Nurseries – 30 & 39 Kimbercroft Court, 416-291-1880

Mississauaga (Glow)

  1. Service Ontario Address Change - 416-326-1234
  2. Canada Post Address Change - 1-866-607-6301
  3. Non-Emergency Services – 905-895-1221
  4. 4. Hydro Enersource – 905-273-9050
  5. 5. Mississauga Water Department – 905-791-8711
  6. Community Centres:
    1. Carmen Corbasson Community Centre – 1399 Cawthra Road, Mississauga; 905-615-4800
    2. YMCA - Mississauga – 325 Burnhamthorpe Rd W; 1-800-223-8024
    3. Mississauga Valley Community Centre – 1275 Mississauga Valley Blvd, Mississauga; 905-615-4670
  7. Child Care*:
    1. The Little Green Schoolhouse – 805 North Service Road, Mississauga; 905-232-8055
    2. St. Hilary's Day Care Centre – 2055 Hurontario St, Mississauga; (905) 279-2273
    3. Tiny Treasure Montessori School – 84 South Service Road, Mississauga; 905-271-2600
  8. Schools:
    1. Public
      1. Munden Park Public School – 515 Tedwyn Dr, Mississauga; (905) 279-9251
      2. Corsair Public School – 2230 Corsair Rd, Mississauga; (905) 279-1511
      3. Cawthra Park Secondary School – 1305 Cawthra Rd, Mississauga; (905) 274-1271
    2. Catholic
      1. St. Timothy Separate School – 2214 Cliff Rd, Mississauga; (905) 277-0990
      2. St. Paul Secondary School – 815 Atwater Avenue, Mississauga; 905-278-3994

Markham (Eaton Square)

  1. Community Centres:
    1. Richmond Green Sports Centre & Park – 1300 Elgin Mills Road East, Richmond Hill; (905) 737-1236
    2. Rouge Woods Community Centre – 110 Shirley Drive, Richmond Hill; (905) 787-1441
    3. Angus Glen Community Centre – 3990 Major Mackenzie Dr E, Markham; (905) 944-3777
  2. Child Care*:
    1. Shining Stars Childcare – 1305 Elgin Mills Rd E, Richmond Hill; (905) 737-9100
    2. Childventures Early Learning Academy – 10775 Leslie St, Unit 4, Richmond Hill; (905) 737-5505
    3. Ashton Meadows Child Care – 230 Calvert Rd., Markham; (905) 887-2539
  3. Schools:
    1. Public
      1. Mastermind Montessori School – 735 Markland St, Markham; (905) 888-8488
      2. Sir John A Macdonald Public School – 45 Murison Drive Markham; (905) 888-5777
      3. Sir Wilfred Laurier Public School – 160 Hazelton Ave, Markham; (905) 927-1452
      4. Richmond Green Secondary School – 1 William F. Bell Parkway, Richmond Hill; (905) 780-7858
    2. Catholic
      1. St. John XXIII Catholic Elementary School – 125 Krieghoff Ave., Unionville; (905) 477-3288
      2. St. Monica Catholic Secondary School – 290 Calvert Rd., Markham; (905) 887-1560
      3. St. Augustine Catholic Secondary School – 2188 Rodick Rd., Markham; (905) 887-6171

*The Child Care Centres listed are intended for informational purposes only. PACE Developments does not endorse or promote any of the businesses.

Have you notified the following of your upcoming change of address?

  • MTO (Driver's Licence)
  • Post Office
  • Bank
  • Doctor
  • Magazine Subscriptions
  • Fire/Auto Insurance
  • Automobile Ownership
  • Credit Card Companies

1. Structural Walkthrough – Pre-Drywall (2-3 months prior)

  • Framing
  • Electrical
  • Plumbing
  • Stairs
  • Structural Upgrades

2. Finishes Walkthrough – Post-Drywall (1-2 months prior)

  • Sub-Flooring
  • Drywall
  • Kitchen
  • Bathtubs & Showers
  • Upgrades

Internal Pre-PDI Inspection

Prior to your Pre-Delivery Inspection (PDI), we will do an internal Pre-PDI of our own. This is our way of ensuring your home will be as perfect and presentable as possible when you cross the threshold for the first time.

3. PDI Walkthrough – (1 week prior)

One week prior to your closing date, you will have the exciting opportunity to do a final walkthrough of your new home with one of our on-site representatives. We'll show you how everything works and give you useful homeowner tips. You will also complete a form which will enrol you in the TARION Warranty Program. Most importantly, you'll get to see everything you've been dreaming about come to life since you walked into one of our presentation centres.

Complimentary Customizations

We believe in letting our homeowners add some personal touches to their new home. That's why we offer the following customizations, at no additional charge.

  • Deletion of wall
  • Re- location of fireplace
  • Change of one door swing
  • Delete one wall and install another wall somewhere else
  • Remove one door and install somewhere else
  • Move one closet location

SOD/PAVING Guarantee

A new home just doesn't feel complete without freshly cut grass for the kids to play on or a paved driveway to park on. We understand the necessity of these two important items so we guarantee that your sod will be laid and your driveway paved within 3 to 8 months of moving in. This is just another example of how we're committed to providing you with a superior customer experience.

Enquiry Form

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  2. Last Name*
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Testimonials

  • “Please accept my family's deep appreciation. I was pleasantly surprised when I came home this evening. My wife told me that Sam came and fixed all the small issues this afternoon. It's really over my expectation to have all this done when I haven't even made an appointment with you yet.

    We've felt kindness from you and your team since we moved in. I have to say it was the right decision to buy this home from you.”

    — Mounty Joy Homeowner - Shuhui Yu (James) and Hui Qi

See all testimonials

“Our mission is to treat our homeowners with the same respect and consideration we would want our own families to be treated with.”

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